Contact support
Email: cuevello@hosy.de
Use this address for setup questions, pairing problems, purchase questions, bug reports, feature requests, and general feedback.
Support
Cuevello Support
Get help with setup, pairing, workflows, purchases, bug reports, and feedback.
What to include
To help diagnose issues, please include:
- Cuevello app version and build number
- Mac companion app version
- Device model and system versions
- Whether the Mac and the device are on the same local network
- A short description of the issue and the steps that led to it
- Screenshots or logs, if they are useful and do not contain private information
Common checks
- Make sure the Cuevello menu bar app is running on the Mac.
- Keep the Mac and the device on the same local network while pairing and running workflows.
- Allow Local Network access on the device.
- Allow Camera access when scanning a pairing QR code.
- Grant Accessibility permission to the Mac app so it can read and trigger menu items.
- If pairing fails, restart the Mac companion app and open the pairing window again.